Head of Operations

Reference Number 885203-SM
Consultant Sue Marchant
Date Posted 8 April, 2019
Salary £Good + benefits and bonue
Location West London
Company type Luxury Travel Company
Job sector Customer Service / Operations
Job description

Our client, an exciting luxury and adventure travel operator is looking for a Head of Operations to help provide leadership for this fast growing company. This role will facilitate all operational aspects for the business and will be involved in the general management of the company.  Working closely with and reporting to the CEO, the role will be responsible for ensuring the business is properly resourced.  Responsibilities include providing clear internal communications and processes, ensuring all staff are aware of  the set company policies with an ultimate outcome of a positive working environment.  A good negotiator and commercially minded,  this role will liaise with 3rd party suppliers to ensure securing  the most favourable terms.   The ideal candidate will have sound knowledge of HR compliance and regulations.

Tagged as: Permanent

  • A rigorous approach with high attention to detail
  • A passion for innovation, improvement and making things better
  • Strong leadership skills
  • Dynamic and articulate
  • Good numeracy
  • Significant experience in reading and reviewing legal contracts
  • Data analysis
  • Commercial negotiation
  • Project management experience
  • Interest in adventure, travel, or luxury – or background of working with high net worth individuals
  • Change management
  • Languages – Asian Languages eg Korean, Cantonese, Mandarin
  • Experience in regulatory compliance with package travel regulations, ABTA, ATOL and any other areas of compliance
  • IT security management – cyber risk; prevention of hacking and data theft
  • Experience in achieving efficiencies, cost management, post-merger integration
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