Our client, a long-established, independent tour operator is looking for an Operations Manager to join their small team of experts.  The company specialises in one destination – selling the region throughout the year, This is a new role and pivotal to the business. reporting to the managing director, the Operations Manager role will be very hands-on, leading the day-to-day running and providing exceptional operational leadership and support.  The ability to work within a small team is vital and understanding that the success of the company is based on providing a high level of service with a particular emphasis on attention to detail. Experience in leading small teams and understanding business processes, as well as personal integrity is essential.

Tagged as: Permanent

• Excellent administration skills
• Able to manage sales and administration staff
• Responsible for recruitment and training
• Good understanding of travel products and suppliers
• Excellent relationship skills – working and developing supplier relationships
• Understand and implement best practices in customer service
• A good understanding of ticketing deadlines and procedures and travel documentation
• Experienced in running accurate reports
• Responsible for quality control
• Calm under pressure and able to resolve customer/supplier issues