Sales and Customer Experience Director

Reference Number NwSd
Consultant Kristina Wallen
Date Posted 29 June, 2022
Salary £ Excellent plus attractive benefits
Location North West
Company type Travel and Tourism Business
Job sector Sales / Operations
Job description

A rare opportunity has arisen to join this dynamic business in a senior role, based in the UK. This role is one of service leadership and our client is seeking an individual with a track record in the delivery of sales and service budgets. Reporting to the Managing Director, the Sales Director will be joining at an exciting time of the company’s bounce back after the pandemic and will have overall responsibility for the management and delivery of all customer sales and service operations. As a key member of the leadership team, the Sales Director will play a pivotal role in driving forward successfully on   strategy and policy for this dynamic international business.

Tagged as: Permanent

  • A minimum of 5 years experience in senior contact centre management, ideally in a senior sales role within the travel industry
  • Outstanding track record of sales target delivery
  • Highly customer-centric
  • Proven leadership ability in a fast-paced, pressurised contact centre environment, with a strong track record in motivating and developing a team
  • Experience in managing budgets/ cost centres
  • Thorough understanding of travel technology and leading-edge customer sales tools
  • Strong analytical, organisational, leadership, influencing and interpersonal skills
  • The ability to manage multiple, complex priorities within demanding timeframes
  • A hands-on, collaborative, flexible approach to business
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