Account Support / Account Manager

Reference Number 884958-KW
Consultant Kristina Wallen
Date Posted 14 November, 2019
Salary £Good
Location Flexible location /Home Working / London or Home Counties
Company type Travel Recruitment
Job sector Account management
Job description


As part of a restructure which will take place early in 2020 we are recruiting potentially two exciting new roles to meet HARP wallen’s growing global business.

Both roles are being introduced as part of some fresh thinking on how our services meet the changing needs of our international client and candidate base so there will be some flexibility in terms of the levels and location. As a business, we do offer completely agile working with weekly team meetups and regular conference calls.

These are pivotal appointments and will play a key part in supporting the Group MD and account management team both here and in APAC. We are constantly developing and enhancing both the client and candidate journey and we are keen to find some additional account support with a keen eye for detail to take on specific projects as well as handle the day to day running of the office and an account manager or above to take on a variety of contingency and retained search assignments.  

We have an enviable client base from every sector of the travel, tourism, and luxury retail sectors and we work closely with all our clients and candidates so excellent interpersonal and communications skills are a must. The successful candidates must be a self-starter who has a thorough understanding of the travel industry with a professional reputation for building strong relationships, can work confidentially and who will be motivated by advising and guiding candidates at all levels through their next career move.


  • A background in sales, admin, office management within the travel, tourism and hospitality sectors would be ideal but not essential
  • Highly organised and a self-starter as the role will be varied with a varied workload with specific projects from time to time including website development (liaising with external service agencies), mailings, producing credential and proposal documents
  • The day-to-day role will be liaising with clients and candidates, research, administering the bespoke candidate/client database – adhering to GDPR requirements, setting up interviews, liaising with clients/candidates on feedback and supporting the team here in the UK and Hong Kong
  • Highly personable with good interpersonal skills – phone manner and can-do attitude.   Highly confidential.
  • Excellent eye for detail – good writing skills and ability to multi-task a variety of projects
  • Computer literate with a sound knowledge of Microsoft Office, Excel, PowerPoint
  • Competent in the use of social media including, Facebook, Twitter and Linkedin
  • A keen interest in the travel industry and an inquisitive mind about the sector would be very useful
  • Flexibility to work from home – (poss part-time)  but also attend travel trade events when appropriate.
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