Our client is a leading provider of luxury travel experiences, offering a carefully curated portfolio of distinctive properties and bespoke services designed to redefine the art of self-catered properties. Specialising in delivering unique and unforgettable stays, our client showcases a collection of handpicked accommodations, each distinguished by its exceptional character and attention to detail. From exclusive villas nestled in idyllic landscapes to chic urban retreats, our portfolio caters to the discerning traveller seeking an unparalleled blend of sophistication and comfort. Committed to delivering personalised and immersive experiences, our client goes beyond traditional accommodations, providing concierge services that tailor itineraries and recommendations to each guest’s preferences. With a dedication to excellence, our client invites individuals to embark on a journey of unparalleled luxury, ensuring that every stay is a celebration of refined living and unparalleled hospitality.

Our client is actively seeking a dynamic and experienced individual for the role of Properties Experience Manager, Luxury. This is an exceptional opportunity for a self-motivated professional with a background in travel, hotel, or hospitality. As the Properties Experience Manager, Luxury, you will play a pivotal role in overseeing the sales, marketing operations, and customer experience of our client’s portfolio, ensuring exceptional guest experiences, and driving business growth. The ideal candidate will possess strong negotiation and sales skills, a keen eye for detail, and the ability to work both independently and collaboratively. If you are a focused and determined individual with a passion for delivering excellence in the travel industry, we invite you to explore this exciting career opportunity.

Tagged as: Permanent

• Management of the website, including layout/design, content refresh, and monitoring KPIs.
• Regular review of market pricing and evaluation of the competitive landscape.
• Daily management of sales inquiries and bookings, converting leads into business.
• Oversight of customer interactions throughout the booking process and beyond.
• Management of the reservations booking system and reporting to the finance director.
• Control of operating expenses for each property, reporting to the finance director.
• Efficient resolution of ad hoc repairs and maintenance issues at each property.
• Collaboration with the property maintenance team to optimise property conditions.
• Customer relationship management, cross-selling the portfolio, and ensuring a high-quality customer experience.
• Provision of concierge services if requested, offering tailored itineraries and suggestions.
• Ensuring excellent service standards at each property through local property managers.
• Management of relationships with local property managers, including service requirements and pricing.